Refund policy

Return & Refund Policy

At Swoopet.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward return and refund policy.

Returns & Refunds

  • You may return an item within 30 days of receiving your order for a refund of the product cost (excluding original shipping fees).

  • Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.

Damaged or Faulty Items

If your item arrives damaged or defective, please:

  1. Take clear photographs of the damage.

  2. Email the images and order details to  hugh@swoopet.com within 7 days of delivery.

  3. We will arrange a free replacement or provide a full refund, including return shipping if necessary.

How to Return an Item

  1. Contact our customer service team at hugh@swoopet.com to initiate a return.

  2. Pack the item securely in its original packaging.

  3. Ship the item back to the address provided by our team.

Once we receive and inspect your return, we will process your refund within 5-7 business days.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • Used or damaged pet accessories

Questions?

If you have any questions about our return policy, please contact us at hugh@swoopet.com. or use our contact form

Thank you for shopping with Swoopet.com!